Privacy Policy

1 Introduction

Thank you for using microSURE™ Europe. We at microSURE™ take your privacy seriously, and we strive to ensure that your personal information always be safe. The purpose of this Privacy Policy is to outline how we collect and use any personal information we collect from you and how you can control the use of this information. 

All personal information is protected by local and national data protection and privacy laws. When you agree to our policy and disclose your personal information when using our web site, you consent to the collection, storage, disclosure, processing, use and transfer of your personal information where necessary and if required by microSURE™, our data processors, our payment processors, financial institutions or fraud-risk management authorities. We collect, use and retain information about you only if we reasonably believe it is justified, required and useful to conduct our business effectively. If you do not agree with this Privacy Policy you should not use this website and/or our services.

Change to Data Protection & GDPR

The law in relation to data protection was changed on 25th May 2018. This Privacy Notice has been updated for new guests registering with effect from January 2021 to reflect your new rights and for existing customers to update how we process your personal data.

Please read through this Privacy Policy fully understand the basis upon which we collect, use and store your personal data and to whom it is disclosed. 

microSURE™ will always keep your data safe and comply with applicable data protection legislation. 

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Data Protection Officer

microSURE Europe Ltd

Morette, Emo, County Laois,

Ireland, R32X362

Email: hello@microsure.eu

Registered company number in Ireland: 679070

The above lists the Owner, Operator and Data Controller (within the meaning of data protection laws applicable) of this website. References in this notice to "we" or "us" are to the above. 

2 Your rights

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the Office of the Data Protection Commissioner.

Rights Explanation

right to be informed: You have the right to know what personal data is being collected, our identity and your data protection rights.

right of access: You have the right to request and obtain access to your personal data.

right of rectification: Should you feel your personal data is inaccurate or incomplete, you have the right to have the data rectified.

right of erasure: Also known as the 'right to be forgotten', you have the right to have your data erased where there is no reasonable explanation for microSURE™ Europe to continue to hold it.

right of data portability: The right to transfer your Data in an electronic and structured form to you or to another party

right to object to email marketing: You have the right to object to email marketing which is only done by explicit consent by you.

right to restrict processing: You have a limited right of restriction of processing of your personal data by microSURE™. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your Data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once microSURE™ have received notification that you wish to withdraw your consent, we will stop processing your information for the purpose you originally agreed to, unless we have another legitimate basis for doing so by law.

In order to enable you to exercise these rights and to record your preferences in relation to how microSURE™ uses your personal data please contact us.

3 What personal data do we collect

Aggregated Information: The microSURE™ website automatically gathers statistical information such as IP address, geographical location, browser type and version, operating system, referral source, length of visit and frequency. This information is only used in the aggregate and individuals cannot be identified from it. This information helps us to measure how individuals use microSURE™ websites and our services, so that we may continually improve them. 

Personal Information: microSURE™ requires personal information from you which may include your name, postal address, delivery addresses, telephone number and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

The account data you provide to us during the registration and order checkout processes and any personal data you provide when updating your registration details include:

Your billing details: Name, Address, Contact Numbers.

Your delivery details: Name, Address, Contact Numbers.

Other Details: Email Addresses, Password(Encrypted)

Payment details: Your payment details are processed directly by Realex Payments (A division of Global Payments) and BoI Merchant Services.

4 The purpose for which we hold your information

The lawful grounds for processing your personal data are: 

To fulfil your order and provide the services you request (performance of contract) 

To contact you regarding your order or to respond to any communications you might send to us

To administer our website

To send you promotional and/or review emails if you have explicitly opted to receive them.

To keep a history of the products you have ordered from us.

To Facilitate live chat

To Process payment

Capture feedback reviews if you wish to leave a review

To send you restock email notifications if you have explicitly requested them.

In addition, we use your personal data:

So you can track deliveries. 

So you can keep a history of the order information and products you have ordered from us.

Automated decision-making

We will use your personal data for the purposes of automated decision-making in relation to selecting content to display to you within our websites and applications and notifications in emails.

All the personal data we process is processed by our staff in Ireland.  

5 Providing your personal data to others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 

We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for the purposes of providing our services to you and for the completion of contracts entered into by you through our websites and applications. A list of these suppliers or contracts can be obtained by contacting us directly.

Financial transactions relating to our website and services are handled by our payment services providers and BoI Merchant Services. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at their websites.

We may disclose your enquiry data and transaction data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can complete the service for which you have contracted. Each such third party will act as a data controller in relation to the enquiry data and transaction data that we supply to it;

In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6 International transfers of your personal data

In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). 

The hosting facilities for our websites are situated in the UK and Ireland. 

Our Email Service Providers servers are situated in the UK and Ireland, our Customer Service Software provider is situated in the United States, our analytics providers are situated in the United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from by contacting us. 

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others. 

7 About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. 

We use cookies for the following purposes: 

authentication - we use cookies to identify you when you visit our website and as you navigate our website 

status - we use cookies to help us to determine if you are logged into our website;

shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;

personalisation - we use cookies to store information about your preferences and to personalise our website for you;

security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

advertising - we use cookies to help us to display advertisements that will be relevant to you. We may also use cookies for Ads personalisation by Google, details on how this information is used can be found here https://policies.google.com/technologies/partner-sites . You may opt out of this in your cookie preferences

analysis - we use cookies to help us to analyse the use and performance of our website and services and for historical research.

cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used for historical research. Google's privacy policy is available at: https://www.google.com/policies/privacy/. This is a necessary cookie.

We use Google Ads personalisation for ad remarketing, details on how this information is used can be found here https://policies.google.com/technologies/partner-sites. You may opt out of this in your cookie preferences.

We store third party social cookies if you share content on our site with your twitter, pinterest facebook or google account using the social share buttons. This is a necessary cookie if you share content from our site using a social media platform.

Other necessary third party cookies include Cnet, flixmedia and testfreaks used for product descriptions, specifications and reviews, purechat used for chat services and fraud prevention.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Please check your browsers help documentation.

8 Making a request

We are required by law to act on requests and provide information free of charge, except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request. 

9 Contacting us

If you need to contact us for any reason (including to exercise any of your rights in relation to data protection as set out above) please send us with your request including details. 

10 Changes To This Notice

microSURE™ reserves the right to alter or amend its data protection and privacy statement from time to time in its sole discretion.